Portfolio / Dashboard
IAM & CLOUD OPERATIONS ENGINEER

Enterprise support + automation for identity governance and incident engineering.

I'm Joshua Dela Cruz. I connect 7+ years of formal enterprise IT support experience with independently designed, validated and deployed portfolio systems. My strongest evidence is in IAM operations, access governance, incident decision support, secure handoffs and supportable cloud delivery.

View IAM Flagship →Incident Decision SupportLinkedInGitHub
JD

Joshua Dela Cruz

IAM & Cloud Operations Engineer

FoundationEnterprise Support
SpecializationIdentity Governance
DeliveryAutomation & Incident Engineering

Portfolio Dashboard

Evidence from professional support work and deployed technical projects.

IT Support Experience7+Enterprise & technical support
Portfolio Projects8Deployed & documented
Backend Platforms3Rails · C++ · Cloudflare Workers
Current FocusIAMIdentity & security

Portfolio Engineering Evidence

Live GitHub and Cloudflare delivery signals

LIVE EVIDENCE
8public project repositories
—updated in the last 30 days
—primary implementation languages
Loadinglatest GitHub project update
LoadingCloudflare deployment
Cloudflareserving this live evidence

Current Focus

Areas supported by work or evidence

🛡️
Identity SecurityProfessional + lab evidence
☁️
Cloud OperationsHands-on learning + deployments
💻
Application & API SupportDeployed project experience
✓
ValidationCI, regression and production checks

Technical Capabilities

Evidence-based experience rather than subjective proficiency percentages.

PROFESSIONAL EXPERIENCE

IT Service Management

Incident management, troubleshooting, escalation and enterprise support.

PROFESSIONAL + LAB

Identity & Access

Identity lifecycle, authentication, authorization and access governance.

HANDS-ON LEARNING

Cloud Technologies

Azure and AWS fundamentals supported by deployed cloud projects.

PROJECT EXPERIENCE

APIs & Web

HTTP, REST APIs, JSON, troubleshooting and web application delivery.

DEVELOPING

Cybersecurity

IAM, application security, defensive analytics and architecture concepts.

DEPLOYED PROJECTS

Software Delivery

C++, Ruby on Rails, JavaScript, Docker, CI and production verification.

AI-Assisted Technical Delivery

Using modern AI tools to accelerate technical work while validating outputs through testing, review and real-world implementation.

Research & Troubleshooting

Analyze technical issues, logs, APIs and implementation options with AI-assisted research.

Development Assistance

Accelerate coding, debugging, refactoring and technical documentation while keeping implementation decisions reviewable.

Solution Design

Translate requirements into workflows, architectures and practical implementation plans.

Validation

Test generated outputs, verify behavior and refine solutions before deployment or handover.

Enterprise Support Experience

Verified responsibilities from service desk, access support and systems operations roles.

JAN 2023 — PRESENT

Senior Process Executive / IT Helpdesk · Cognizant Technology Solutions

Own ServiceNow incidents, support Active Directory, SailPoint and IDLocker access workflows, monitor global retail-server signals, create critical tickets and coordinate evidence-rich escalations with Network Engineering. Additional support includes Intelligent Hub, Code42 and Box backup and restore workflows.

NOV 2019 — DEC 2022

Enterprise IT Service Desk · Sitel, Atos, Optum and Salesforce Solutions

Supported onboarding and offboarding, VPN and application access, Microsoft 365, Intune and mobile-device workflows, remote troubleshooting, server-uptime reporting and documented escalation across enterprise support environments.

2015 — 2021

Technical Support, Systems Setup and Training

Earlier work includes SuccessFactors support and XML configuration, LAMP and FreePBX setup, Linux CLI firewall configuration, ISP monitoring, long-term on-call technical consulting and introductory programming instruction.

Secure Architecture

System boundaries and controls behind selected projects.

DEPENDENCY-FREE
HYBRID IDENTITY LAB

Identity from lab to cloud

Directory synchronization and policy enforcement are shown as explicit trust boundaries.

  1. 01
    VMware labIsolated Windows Server environment
  2. 02
    Active DirectoryUsers, groups and Group Policy
  3. 03
    Entra Cloud SyncControlled directory synchronization
  4. 04
    Microsoft Entra IDCloud identity and access controls
Security controls
  • Isolated lab boundary
  • Least-privilege administration
  • MFA and Conditional Access
  • No credentials or secrets exposed
BROKER CLOUD

Authenticated deal storage

Every protected request crosses identity, application and data-ownership checks.

  1. 01
    Browser workspaceEditable local transaction interface
  2. 02
    Cloudflare AccessVerified broker identity
  3. 03
    Worker APIValidation and mutation protection
  4. 04
    D1 databaseOwner-scoped deal records
Security controls
  • Verified Access identity
  • Same-origin mutation protection
  • Owner-scoped database queries
  • No-store API responses
View workspace
C++ THREAT ANALYTICS

Defensive trend pipeline

A read-only dashboard consumes structured aggregate data from an isolated C++ service.

  1. 01
    Browser dashboardInteractive defensive visualizations
  2. 02
    HTTPS and JSONStructured read-only transport
  3. 03
    Drogon REST APIValidated response boundary
  4. 04
    C++ aggregation engineIllustrative trend calculations
Security controls
  • Defensive, illustrative dataset
  • No executable malware samples
  • JSON-only API boundary
  • Isolated backend processing
View source

Let's connect.

Professional links, technical documentation and independently developed project work.

Email Me →LinkedInGitHub